Shipping policy
Welcome to The Divine Shop! We're excited to provide you with a delightful shopping experience. Our Shipping Policy outlines the details of how we handle shipping, delivery, and related matters to ensure your satisfaction.
Processing Time:
- Orders are typically processed within 1-2 business days from the date of purchase.
- Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods: We offer a range of shipping options to accommodate your needs:
- Karachi Shipping: Estimated delivery within 2-3 business days.
- Other Cities Shipping: Estimated delivery within 4-6 business days.
Shipping Costs: Shipping costs are calculated based on your location, chosen shipping method, and the total weight of your order. You can view the shipping cost during the checkout process before finalizing your purchase.
Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. This will allow you to monitor the progress of your package as it makes its way to you.
Delivery Timeframes: Delivery times may vary based on your location and the selected shipping method. While we make every effort to ensure timely delivery, please note that external factors such as weather conditions and carrier delays can occasionally affect delivery times. We recommend placing your order well in advance if you have specific deadlines to meet.
Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses.
Order Changes and Cancellations: If you need to make changes to your order or cancel it, please reach out to our customer support team as soon as possible. Once an order has been shipped, we may not be able to make changes or cancellations.
Lost or Damaged Packages: In the event that your package is lost or arrives damaged, please contact us within 7 days of receiving your shipping confirmation email. We will work with you to resolve the issue and ensure you receive your order in proper condition.
Returns and Exchanges: For information on returning or exchanging items, please refer to our Returns & Exchanges Policy.
At The Divine Shop, we strive to provide exceptional customer service and a seamless shopping experience. If you have any questions or concerns about our Shipping Policy, please don't hesitate to reach out to our customer support team. Thank you for choosing The Divine Shop!